Striving for continuous improvement, is a philosophilosical framework within which Tefon operates. Service quality is a comparison of expectations with performance.
Tefon Engineering has high service quality to meet customer needs. Our main objective is to meet up with customers needs by providing high quality services, being reliable,consistent and meeting up with project delivery deadlines.
This aim is achieved by understanding and improving operational processes, identifying problems quickly and systematically, establishing valid and reliable service performance measures and measuring customer satisfaction and other performance outcomes.